Tim, 

I want to take a moment and say thank you for your continue support and follow through, well after the completion of the home transaction.  I have relocated 5 times in the last 5 years with my prior company and have had both good and bad experiences with the realtors I used.  In my prior experience with the realtors I have used, they have for the most part complete the relationship once the closing is done with occasional greetings in the mail from the good agents to completely ignoring my complains with the bad one. 

You have by far more than exceeded my expectations of real estate agent's commitment to their clients.  You have made my family's home purchase in California a very pleasant experience with your expertise, knowledge, and in-depth analysis of the neighborhoods we were looking at.  You took the time to understand my family's needs, school requirements, neighborhood security, etc.  You have followed through well after the closing transaction and have been very diligent to ensure that my family was settling well into the home.  You also responded very timely to any concerns, help needed, or issues I was running into with the new home.  We have completely been impress by your sincerity, dedication and continuing the relationship well after the home closing.  You have earned mine and my wife's trust and loyalty for any future real estate services I may need in the California area.  Every opportunity I have to share with any colleagues and friends, I will for sure share your name and willingly recommend you to them.

I don't know how else to show my appreciations but to say a sincere thanks on behalf of my wife and I.  I would be willing to be a reference for any potential clients in the future.

Best regards,

 

We just sold our Townhouse in Mountain View, CA for more than the asking price and picked our buyer from among multiple offers. It was a buyer’s market in August 2003 but with Tim’s help, talent and exceptional service, we sold our home for the best price in the shortest time possible, in less than a month!

We are so satisfied and pleased with Tim’s service as a Realtor, that we decided to share our experiences with others who are looking to either sell or buy a home. There are many positive aspects to his service, such as work ethic, friendly personality, technical skills and sharp mind. We will attempt to list a few of those traits:

§         Attitude and Service Philosophy: He provided help, time and materials on selling our home even before we chose any Agent to represent us. That’s how he works.

§         Patience & Perseverance: He provided us with market updates and alerted us to events that affected the sale and price of our home-before we even chose him as our Agent. We were in fact determined to go “For Sale by Owner” until we met Tim.

§         Technical Skills: He’s quite tech-savvy, from his experience in the high-tech world. We were very pleased and grateful for the automatic email updates on our home market and the progress on our Sale. His website (www.alstonhomes.com) is always a click away to a real-time status report on our sale process.

§         Realistic feel for the market: Helped us price our home realistically and provided us insights into the thought process of other sellers and buyers.

§         Disciplined, punctual and ethical: He exercised great restraint and avoided criticizing other agents, which is rare. He had a good sense for ethical principles. His work went like clockwork because he thinks through and streamlines the resources together.

§         Presentation: Always impressed us with his professional demeanor yet was never stiff and was very approachable.

§         Thorough & Caring: Never did we feel like we were pressured. We were always asked if there was anything else on our minds before ending a meeting or conversation. We observed him extend this care to the buyers of our home too, when he gave them time to discuss and clarify local environmental issues with governmental officials.

§         Effective: His paperwork was always meticulously attended to. He had the details figured out and knew exactly what went where.

§         Resources, resources, resources: He had a great Virtual Tour Designer work on our house; our home was featured in a Real Estate Showcase website. He alerted the neighborhood when local news stations were covering our neighborhood regarding the perceived risks of environmental pollution, for which we were thankful.

§         He’s one funny and intelligent guy: We were always amused by his presence and sense of humor. He understood us well and could relate deeply to our needs, stresses and views.

Nobody can ensure 100% satisfaction all the time but we have come away with the solid impression that Tim strives for that goal quite passionately. We believe that Tim will continue his exceptional service and establish the trend of being Coldwell Banker’s “Most Valuable Agent” for many more years to come.

Tim, we thank you and wish you the very best!!! And of course, you are very welcome to list us as one of your references for any potential clients or anytime in your career.

Luck is in your favor.